Orders will be printed and processed in 3-5* business days.
HOME DECOR ORDERS:
Pillows are printed and sewn by Krissy in her Chicago studio. Orders will be processed, printed and sewn in 10* business days.
*With the busy holiday season, I will do my best to get your order out asap but please allow additional time to print and process your order. The cut off to order to guarantee arrival in time for Christmas is 12/12.
If ordering home decor + apparel, all items will ship together in 10 business days.
Should you require an expedited order, please reach out and I will do my best to accommodate.
If your order is a gift and you'd like to include a note; please include info during check out.
Can I request another color?
For clothing items I am unable to customize colors. For home decor, we can work on a custom mixed ink for your pillows, however there is an additional charge. Please reach out to me, Krissy, for a quote.
Can I request another size for my pillow?
For the most part, yes. However size capabilities will be dictated by the screen. Repeat patterns are not an issue as any amount of yardage can be created to meet your needs, however single images are constrained to the screen and can only accommodate certain sizes. Please reach out to me, Krissy, for a quote.
Can I request a custom design that does not exist in your shop?
While we wish we were large enough and staffed to accommodate every custom and single run request we receive we just are unable to at this time.
How should I care for my Earth Cadets organic and recycled products?
All of our inks are professionally heat set, allowing you to wash and care for your items and for them to retain their brightness and color saturation.
Pillows - wash on cold/delicate and line dry
T-Shirts - wash on cold, tumble low or line dry. T-shirts will shrink up to a half size when dried in dryer.
Baby bodysuits- wash on cold, tumble low or line dry.
Tote Bags - spot treat, wash cold if needed. Line dry. Totes will shrink slightly if dried in dryer.
RETURNS + EXCHANGES
What is your return policy?
If you are not satisfied with your item please contact me within 7 days of receiving to arrange return. Earth Cadets is not responsible for return shipping costs. Return must be received within 14 days of delivery.
*Please note, if you customized a product in either size or color or purchased during a Misprint Sale I am unable to accept returns.
Please note that we are not responsible for lost or missing packages. Tracking will be provided when order is shipped.
Earth Cadets loves being involved in the community and participating in Chicago's summer art festivals and craft fairs. We also do some touring so keep your eyes out for the big blue mini van! Stay up to date with our schedule by visiting our events page.